Privacy Policy

Nexus Medical Services LTD

Effective Date: January 2025

Introduction

At Nexus Medical Services LTD ("we", "our", "us"), your privacy is our priority. We are committed to protecting and respecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our private ambulance and medical transport services.

Who We Are

Nexus Medical Services LTD is a private ambulance company based in the United Kingdom, providing non-emergency and emergency patient transport services.

Information We Collect

We may collect and process the following categories of personal information:

Identity Information: Full name, date of birth, NHS number.
Contact Information: Address, email address, phone number.
Medical Information: Health records, treatment details, mobility needs.
Technical Data: IP address, browser type, operating system, and website usage.
Financial Information: Payment details if you or your organisation are paying for services.

How We Collect Your Information

Direct interactions (e.g., when you complete forms on our website, contact us by phone or email).
Third-party sources (e.g., NHS Trusts, healthcare providers, insurance companies).
Automated technologies (e.g., cookies and analytics when you use our website).

How We Use Your Information

We use your personal data to:

Provide our ambulance and medical transport services.
Manage bookings and payments.
Communicate with you regarding your transport or medical needs.
Meet our legal and regulatory obligations.
Improve our services and website experience.
Protect against fraud and ensure the security of our operations.

Legal Basis for Processing

We process your personal data under the following legal bases:

Consent: Where you have given us clear permission.
Contract: To fulfil our contractual obligations to you.
Legal Obligation: Compliance with legal or regulatory requirements.
Vital Interests: To protect someone's life.
Legitimate Interests: Where necessary for our legitimate business interests.

Sharing Your Information

We may share your personal information with:

NHS organisations, hospitals, and other healthcare providers.
Insurance providers and commissioning bodies.
Service providers assisting with our operations (e.g., IT support).
Regulatory authorities, if legally required.

We ensure that all third parties respect the security of your personal data and comply with applicable data protection laws.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, accessed, or disclosed without authorisation. Access to your personal data is restricted to employees and partners who need to know it for service delivery.

Data Retention

We will retain your personal data only as long as necessary for the purposes for which we collected it, including satisfying legal, accounting, or reporting requirements.

Your Rights

Under data protection law, you have rights including:

Right to access your information.
Right to request correction of inaccurate data.
Right to request erasure of your data.
Right to object to processing.
Right to request data portability.
Right to withdraw consent at any time (where processing is based on consent).

To exercise your rights, please contact us at contact@nexusmedicalservices.co.uk

Cookies

We use cookies to improve your browsing experience on our website. For more details, please see our [Cookie Policy].

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites.

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Nexus Medical Services LTD
Ridgewood House, Clola, Peterhead, AB42 5DA
Email: contact@nexusmedicalservices.co.uk